Privacy Policy

Effective July 29, 2026

Jolly Phone provides AI-powered phone answering for businesses. When you call a business that uses Jolly Phone, or when you use our website or client dashboard, this policy describes what we collect and how we handle it.

If you call a business that uses Jolly Phone

Our virtual assistant answers on behalf of the business you dialed. During the call we may collect:

Your name and callback number, and any details you choose to share (for example, a reservation request, an order, or the reason for your call)
A recording and transcript of the call
The language the call took place in and the time of the call

Calls may be recorded, and the assistant discloses this at the start of the call. This information is collected for one purpose: delivering your message to the business you called, so they can serve you. We deliver it to that business by email, messaging tools, and a secure dashboard.

We do not sell caller information. We do not use it for advertising. It is shared only with the business you called and the service providers needed to operate the system.

If you use our website

If you submit the contact form, we collect the name, email, business name, and message you provide, and use them to respond to you. If you request a demo call, we collect the phone number you enter and use it once to place that call. We apply rate limits to prevent abuse.

If you're a Jolly Phone business client

We collect your business contact details and account credentials to operate your service. Your dashboard sign-in is protected by authentication, and each business can only access calls made to its own number.

Service providers

We use a small set of processors to run the service: voice and telephony infrastructure (Vapi), speech-to-text and speech synthesis (Deepgram, ElevenLabs), language models (Anthropic), hosting (Vercel, Railway), database and authentication (Supabase), and email delivery (Resend). Each receives only what it needs to perform its function.

Retention

Call records are retained so the business you called can review and act on them. Businesses may archive records in their dashboard. If you want a specific call record deleted, contact us or the business you called and we will handle the request.

Your choices

You can ask what information we hold about a call you made, and ask us to correct or delete it.
California residents have rights under the CCPA, including the right to know, delete, and opt out of sale (we do not sell personal information).
If you prefer not to speak with an AI assistant, you can say so on the call — urgent matters are flagged for a human callback.

Children

Our services are for businesses and their adult callers, and are not directed at children under 13. We do not knowingly collect information from children.

Changes

If this policy changes, we'll update the date at the top. Meaningful changes will be noted on this page.

Contact

Questions or requests: hello@jollyphone.com